Refund Policy

At Lunavellea, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 14 days after receiving your order.

✅ Do we accept returns?
Yes, we accept returns within 14 days from the delivery date.
To be eligible:

  • Items must be new, unused, and in their original packaging.

📝 How to start a return

  • Send us an email at service@lunavellea.shop with your order number and the reason for the return.

  • We will send you the return instructions and the return address.

  • Do not send items without contacting us first — they will not be accepted.

  • Once the return is received and inspected, we will process your refund within 10 business days.

💵 Return shipping costs

  • No restocking fee.

  • For defective or damaged products: return shipping costs are covered by us.

  • In case of a change of mind or ordering the wrong item (customer remorse):

    • Return shipping costs are the customer’s responsibility.

    • We recommend using a tracked shipping method.

💰 Refund details

  • Refunds are issued to your original payment method.

  • Please allow up to 10 business days after we receive your return for the refund to appear.

🚫 What cannot be returned
We do not accept returns for items that are:

  • Damaged due to misuse or improper handling

  • Worn or used

  • Missing the original packaging

📦 Lost or not received returns
We are not responsible for returns lost during shipping.
Please use a tracked shipping service to ensure your return reaches us.

📞 Contact us
If you have any questions regarding returns or refunds, we’re here to help:

  • Company name: WALKER QUALITY LTD

  • Email: service@lunavellea.shop